Shipping and Delivery
Products are shipped from our office in Chennai by reputed courier agencies. All domestic prepaid orders are processed within 1 business day, whereas COD orders take 2 business days to process as we verify the order personally to ensure a seamless process. Orders will be delivered within 4-7 business days upon confirmation. Delivery to locations which are in low coverage or difficult to reach areas may take between 10-12 working days.
- The dispatch time for domestic orders is 3-7 days. You will receive notifications via SMS or email about the status of your orders. You can even track them via our tracking feature on the website.
- All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
- ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Maya Skin Care takes no responsibility for goods signed by an alternative person
- Maya Skin Care is not responsible for damage after delivery.
- For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
- All items, once dispatched, are considered final sale and will be liable for cancellation only as per the below mentioned term.
- Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for cancelling an order which is packed and not dispatched. Once orders have been dispatched, we cannot issue a cancellation.
We ship products throughout India and all orders of Rs. 1500 and above qualify for free domestic shipping. However, if your total order value is less than Rs. 1500, there is a flat shipping charge of Rs. 120 if you are based out of Chennai and Rs. 50 if you are with in Chennai.
Returns and Refunds:
- At Maya Skin Care, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Maya Skin Care is not responsible for any damage caused after delivery
- In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +919150646568 or email us at firstname.lastname@example.org (for product related & shipping related queries), we will be happy to assist you
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
- Returns and exchanges requests will be subject to checking and vetting by Maya Skin Care.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days·
- No Refund shall be made once goods are sold
- Shipping charges incurred on Free Trials are non refundable
- All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Product packaging not opened, product not used.